Troubleshoot Firewall

This guide will assist you in setting up your firewall to ensure seamless access to the Tekst platform. Proper firewall configurations are essential for users to visit their Tekst dashboard (e.g., <yourcompany>.tekst.com) without any restrictions.

Basic Firewall Guidelines

1. Allow HTTPS on Port 443 for Tekst Endpoints
   To enable user access to the Tekst platform, make sure your firewall allows HTTPS traffic on port 443 for the following domains:

   • *.tekst.com

   • *.tekst.ai

   This is essential for establishing secure connections with the Tekst services.

2. Add both Tekst domains to the allow list Add both *.tekst.com and *.tekst.ai to your firewall's allow list. Tekst uses both: your dashboard and the platform API run on tekst.com, while the Outlook add-in and sign-in run on tekst.ai. Allowing only one of the two leaves part of the product unreachable.

Tekst Outbound IP Addresses

All outbound communication from the Tekst platform - including custom step requests, webhook calls, and integration traffic - originates from the following fixed IP addresses:

If a third-party service requires you to whitelist incoming traffic from Tekst, add all three IP addresses to the allow list. Tekst traffic may come from any of the three addresses, so all must be included for reliable connectivity.