Tekst supports multiple methods for connecting your communication channels. This article provides an overview of the available connection methods and helps you choose the right one for your setup.
Available connection methods
Direct integrations
Tekst offers native integrations with popular platforms:
- Zendesk: Connect your Zendesk Support instance to process tickets automatically.
- Salesforce: Integrate with Salesforce to manage cases and communications.
- HubSpot: Connect HubSpot to process customer conversations.
- Outlook / Microsoft 365: Process emails directly from your Outlook mailboxes.
API integration
For custom setups, Tekst provides a REST API that allows you to send messages programmatically. This is ideal for platforms that are not natively supported.
FTP / SFTP
Upload files in bulk via FTP or SFTP for batch processing of documents and attachments.
Choosing the right method
- Use direct integrations when your platform is natively supported for the easiest setup.
- Use the API when you need to integrate with a custom or unsupported platform.
- Use FTP/SFTP when you need to process large volumes of files in batch.
Getting help
If you need assistance choosing or setting up a connection method, please contact our support team.
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