Connection methods overview

Tekst supports multiple methods for connecting your communication channels. This article provides an overview of the available connection methods and helps you choose the right one for your setup.

Available connection methods

Direct integrations

Tekst offers native integrations with popular platforms:

• Zendesk: Connect your Zendesk Support instance to process tickets automatically.
• Salesforce: Integrate with Salesforce to manage cases and communications.
• Outlook / Microsoft 365: Process emails directly from your Outlook mailboxes.

API integration

For custom setups, Tekst provides a REST API that allows you to send messages programmatically. This is ideal for platforms that are not natively supported.

FTP / SFTP

Upload files in bulk via FTP or SFTP for batch processing of documents and attachments.

S3

Send files to Tekst through an S3 integration. New S3 integrations use the endpoint method: Tekst gives you an endpoint URL and an API key, and you upload each file to that URL. See Connection method: endpoint. The Signed URL and Client Credentials methods are shown on the setup page but cannot be selected; see Connection method: signed url.

Choosing the right method

• Use direct integrations when your platform is natively supported for the easiest setup.
• Use the API when you need to integrate with a custom or unsupported platform.
• Use FTP/SFTP when you need to process large volumes of files in batch.
• Use S3 when a system of yours should push files to Tekst over HTTPS with an API key.

Getting help

If you need assistance choosing or setting up a connection method, please contact our support team.