Connect a Gmail integration

This article explains how to add more email integrations to an existing Gmail service account in Tekst.

Prerequisites: You must have already set up a Gmail service account integration. 

Steps to Add More Integrations

1. Navigate to the Integrations page in your Tekst dashboard.
2. Find your existing Gmail service account integration and click on it to open the settings panel.
3. In the settings panel, click on the Settings tab.
4. Under the "Child Accounts" section, type the email address you want to add in the input field.
5. Press Enter or click the enter badge to add the email to your integrations list.
6. You will see the email appear in the list of integrated accounts below the input field.

Success! The newly added email integration will now sync with Tekst and any automations or rules set up for your Gmail service account will apply to this additional email address.

Verify Your Setup

After adding the email address, you can verify it was properly integrated by:

• Checking that it appears in the Child Accounts list in the integration settings
• Navigating to your Dashboard and confirming emails from this address begin appearing

Limitations

• READER role users cannot add child accounts
• Service account must have delegation access to any email addresses you add

Troubleshooting

Email does not appear in the list after adding

This is most likely due to an invalid email format. Make sure that you have entered a valid mail address and try again.

Error message appears when adding email

The error message might indicate the email already exists or that the service account lacks access. 

New emails form added addresses do not appear in the dashboard

There might be a sync delay or delegation configuration issues. Allow up to 24 hours for integration to begin syncing. If it has been longer, check that domain wide delegation is properly configured in your Google Workspace Admin Console.