Classification vs system activities – Tekst

The steps in a process map come from two different sources. Knowing which is which helps you understand what each step represents and decide which ones belong on your map. This article explains the two activity types. For the wider vocabulary, see the "Activities, variants, and the process map" article.

Classification activities

A classification activity is a step derived from the content of your messages. When Tekst mines a process, it reads the conversations and identifies meaningful steps from what was said - for example "Order placed", "Complaint raised", or "Information requested".

Because these activities come from message content, they reflect what your models already understand about your conversations. They are the steps that describe the substance of the work.

You can also add a classification activity manually when there is a step you want to track that was not discovered automatically.

System activities

A system activity is a step derived from an action on the platform rather than from message content - for example a tag being added or a thread being closed. These activities capture the operational events around a conversation.

System activities are optional. When you build a process you choose which system events to include, so your map shows only the operational steps that matter to you and stays free of noise.

Why some activities are hidden

Not every discovered activity needs to appear on the map. You can hide an activity to remove it from the diagram while keeping it available to bring back later. Hidden activities still exist; they simply do not clutter the view. This is useful for rare or low-value steps that would otherwise distract from the main flow.

Choosing the right activities

A good process map is a balance: enough classification activities to tell the story of the work, plus the system activities that matter operationally, with the noise hidden away. You shape this balance when you review a discovered process - see the "Review and clean up a discovered process" article.