Besides Approval Forms, the Sidepanel can enrich the conversation you have open with context from Tekst: what your models concluded about the message and what your automations pushed for it. This works the same whether you use the Sidepanel as an Outlook app or as a browser extension.
What you see depends on how your organization has configured its models and automations. Typical content includes the sections below.
Analysis
The analysis section shows the insights and classifications for the selected conversation: the tags your classification models assigned to the message. This tells you at a glance what the conversation is about and how Tekst routed or processed it.
Extracted entities
If an extraction model runs on the conversation, the Sidepanel lists the entities it found, such as order numbers, customer references, or other fields your organization extracts. This saves you from searching through the message for the details you need.
Pushed text and files
Automations can push information to the Sidepanel for a specific conversation, for example a summary, customer details from another system, or a CSV file. Pushed files can be downloaded directly from the panel.
Internal notes
You can add internal notes to a conversation from the Sidepanel. Notes stay attached to the conversation in Tekst and are visible to colleagues who open the same conversation, which keeps handovers and context in one place. Notes can also be deleted from the panel.
Live updates
The Sidepanel refreshes automatically. If an automation finishes or a model result arrives while you have the conversation open, the new information appears without reloading. While processing is still in progress, the panel indicates that the automation is still running; if there is nothing to show for a conversation, it says so explicitly.
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