Create an automated user in Zendesk

This guide provides instructions to set up a bot user in Zendesk, specifically for integration with Tekst apps. This bot user is designed to automatically respond to incoming tickets using predefined responses configured within the Tekst application.

For example, consider using a Tekst App that automatically generates a brief summary of a new customer support ticket and inserts it as an internal comment within the ticket thread.

1. Create a new customer

1. Go to your support Zendesk domain and connect as an administrator. 
2. Go to "Customers" and click on "Add"
3. Fill in a name (required) and e-mail address (optional)

2. Share User ID

Share the User ID of your newly created user with the Tekst support team via support@tekst.com. 

This ID is required by the Tekst App to correctly reference the user when posting internal comments to Zendesk support tickets.

You can find the UserID by clicking on the newly created user and checking the URL:
https://acme.zendesk.com/agent/users/.