This guide will walk you through the process of setting up Sunshine support as an addition to Zendesk for Tekst. This integration enables advanced actions, such as sending WhatsApp messages, offering greater flexibility in your customer support workflow.
Prerequisites
- A Zendesk Suite Professional plan or above is required to access the Sunshine Conversations API.
- Zendesk Agent Workspace must be activated.
- Additional add-on packs may be required for more Monthly Active Users (MAU) or notifications.
Integration Steps:
Step 1: Set up basic Zendesk integration.
Follow the basic Zendesk integration article to set up a Zendesk connection.
Step 2: Configure Sunshine support.
After setting up the basic Zendesk integration:
- In the Tekst dashboard, locate your Zendesk integration.
- Click to open the integration settings.
- Navigate to the "Channels" tab.
Step 3: Obtain Sunshine Conversations API credentials.
To set up Sunshine support, you'll need to get the necessary API credentials from your Zendesk account:
- Log in to your Zendesk Admin Center.
- Click on "Apps and integrations" in the sidebar.
- Select "APIs > Conversations API".
- Click "Create API key".
- Enter an identifying name for the key and click "Next".
- Copy the App ID, Key ID, and Secret Key. You'll need these for the next step.
Step 4: Enter Sunshine API credentials in Tekst.
In the Channels tab of your Zendesk integration on Tekst:
- Locate the fields for App ID, API Key ID, and API Secret.
- Enter the corresponding values you copied from the Zendesk Admin Center.
- Save your changes.
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