This guide goes over the possible ways to connect to SAP Service Cloud on the Tekst App.
Prerequisites
The user must have the following minimum permissions in SAP:
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Read access to the textual fields of the case object
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Read and write access to any fields that Tekst will update
(Refer to the SAP Possible Actions section for more details)*Note: If you're using a custom object instead of the default case object, these permissions should be applied to the selected custom object.
Setup
Step 1: Navigate to Integrations
On the Tekst platform, locate and click on the "Integrations" option. This is typically found in the bottom navigation menu.
Step 2: Add a New Integration
To connect a new provider:
- Click the Connect Integration button in the top-right corner of the Integrations page
- A modal appears showing available providers (e.g., Outlook, Salesforce, SAP, HubSpot, Zendesk)
- Select SAP Service Cloud
- Fill in your SAP Tenant URL and the username and password.
Revoke Access
General revocation
- Access the Tekst dashboard.
- Locate the integration you want to revoke.
- Delete the integration
Once the integration is deleted, access is automatically revoked. All connections are permanently severed.
For general revocation assistance, contact support@tekst.com.
SAP-specific revocation
If you specifically want to revoke access to SAP, follow the steps below:
Note: These steps apply only to integrations using username-password authentication.
- Sign in as tenant administrator to the administration console for SAP cloud identity services.
- Select the user management tile.
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The system only displays the first 20 users sorted by user ID number.
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For more information about how to find a user in Identity Authentication, see Search Users from SAP.
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- Deactivate user
- Press the edit icon next to the Personal Information section.
- Select "Inactive" from the dropdown next to the Status field.
Note: For SAP-specific instructions on revoking user access, refer to the official documentation:
SAP Help – Deactivate Users