Real-time SAP Access: Custom Hook

This guide explains how to use a custom hook to enable real-time events from SAP Service Cloud by configuring a webhook flow. These webhooks notify the Tekst platform whenever a case is created or updated.

Use case

Use a custom hook when you want more control over real-time event delivery.

• Avoid relying on other tools or extensions.
• Trigger only the update events you care about.
• Limit which cases are sent to Tekst.

Hook request

Configure SAP Service Cloud to send a POST request to the Tekst hook endpoint.

{
  "event-type": "{EventType}",
  "event-id": "{EventID}",
  "event-time": "{EventTime}",
  "data": {
    "root-entity-id": "{CaseID}",
    "entity-id": "{EntityID}"
  }
}

You can find the full webhook URL (including your org ID and integration ID) in the Settings tab of your SAP Service Cloud integration in the Tekst dashboard.