Filter a process by inbox, topic, and time

A published process can cover a lot of data. The filter bar at the top of the process lets you narrow the map and its metrics to the slice you care about - a particular inbox, a particular topic, or a particular time frame - without changing the process itself. This article explains each filter. For how to read the diagram once filtered, see the "Read the process map" article.

Where the filters are

Open a process and look at the filter bar across the top of the map. The filters apply to everything you see: the nodes, the edges, the variants, and the throughput and frequency numbers all update to reflect the slice you select.

Filter by inbox

Use the inboxes selector to limit the process to conversations from specific inboxes. By default a process shows all inboxes it is scoped to. Narrowing to one inbox is useful when you want to compare how the same process behaves across different teams or channels.

Filter by topic

Use the models and topics selector to focus on conversations your models have labeled in a particular way. By default this shows all models. Filtering by a topic lets you answer questions like "how does the process look for refund requests specifically?" without building a separate process.

Filter by time

Use the time frame selector to restrict the process to a period. By default it shows all time. Choosing a time frame lets you look at recent performance, compare one period against another, or exclude an unusual stretch of data.

Combining filters

The filters work together. Combining an inbox, a topic, and a time frame lets you zoom in on a precise question - for example one team's refund handling over the last quarter - and read the map and throughput numbers for exactly that slice.

Filters only change your current view. They do not alter the process definition, so you can explore freely and reset whenever you like.

Related articles

• To interpret the filtered diagram, see the "Read the process map" article.
• To examine the routes within your slice, see the "Explore process variants" article.
• To track timing, see the "Throughput time and setting a target" article.