Read the process map – Tekst

The process map is the interactive diagram at the center of a process. It shows the steps your cases go through and the paths between them. This article explains how to read it and how to change what the map shows you. For the underlying terms, see the "Activities, variants, and the process map" article.

Nodes and edges

The map is made of two things:

Nodes are the activities (steps), drawn as boxes with a name and a frequency.
Edges are the arrows between nodes, each representing a transition from one step to the next.

Every map begins at a Start point and ends at a Stop point, with your activities in between. The layout flows from Start to Stop so you can follow the work in order.

Selecting nodes and edges

The map is interactive:

Select a node to open its side panel, which shows the activity's overall frequency and a list of example cases. From there you can jump to a specific message with Go to message.
Select an edge to focus on a single transition between two steps.
Use the zoom controls to zoom in, zoom out, or fit the whole map to the screen.

Choosing what the edges show

Edges can display different metrics depending on what you want to learn. Use the edge metric selector in the filter bar to switch between:

Median throughput time - the typical time for a transition (the default).
Average throughput time - the mean time for a transition.
Case frequency - how many cases follow that transition.
Activity frequency - how often the step occurs.
Conversion - the share of cases that continue along that path.

Switching the metric is the fastest way to move between "how long does this take" and "how often does this happen" without changing anything else.

Reading the flow

To get the most from the map:

Follow the thickest or most frequent paths first - they represent how most work flows.
Switch to a throughput metric to find the slow transitions where cases spend the most time.
Use Conversion to see where cases drop off or branch away from the main route.

Going deeper

The map shows the whole process at a glance. To examine the individual routes through it, see the "Explore process variants" article. To narrow the map to a slice of your data, see the "Filter a process by inbox, topic, and time" article.