Add shared and child mailboxes

Once an Outlook integration is connected, you can add extra mailboxes for Tekst to process. How you do this depends on the account type you connected.

• Organization-wide account: add child accounts. These are mailboxes across your tenant that Tekst reaches through the organization-wide access an administrator granted - no separate sign-in is needed for each one.
• Personal account: add shared mailboxes. These are shared mailboxes the connected user already has access to. The personal account must have been connected with shared mailbox access enabled (the mail.readwrite.shared and mail.send.shared permissions).

If you have not connected an integration yet, set one up first:

• Connect an organization-wide Outlook account
• Connect a personal Outlook account

Step 1: Open the integration's settings

Go to the Integrations page and click the Outlook integration you want to add mailboxes to. Its side panel opens.

Step 2: Add the mailboxes

• On an organization-wide account, open the Settings tab and add the mailbox addresses under Child Accounts. Type an address and press Enter. To bulk-add several at once, click the + icon next to Child Accounts.
• On a personal account, open the Settings tab and add the shared mailbox addresses under Shared Accounts. Type an address and press Enter.

Tekst adds each address in the background and checks that the connection has access to it.

Step 3: Confirm the connection

After adding a mailbox, confirm its status shows as connected.

Note: If a mailbox shows as Disconnected, the connected account does not have access to it. For a personal account, verify in your Microsoft 365 admin tools that the user has been granted access to the shared mailbox. For an organization-wide account, verify the mailbox is included in any application access policy that restricts Tekst.