Does capitalization matter in Outlook labels?

Some users have asked whether the capitalization of Outlook labels matters for topic routing in Tekst. For example, if a label is "Service Claim" in one mailbox and "Service claim" in another, will they be treated as the same topic?

The short answer is: No, capitalization does not matter. Our system treats labels in a case-insensitive manner. "Service Claim" and "Service claim" will be routed to the same topic.

While the system handles capitalization differences, we recommend establishing a consistent naming convention for your labels. This will make it easier for your team to manage and understand the topics.

Best Practices for Labeling

• Be consistent: Try to use the same capitalization and naming convention across all mailboxes.
• Be specific: Use clear and descriptive names for your labels. For example, instead of "Claim," use "Service Claim" or "Insurance Claim."
• Keep it simple: Avoid using special characters or long names for your labels.