Salesforce imposes a character limit on the HTML body of emails. To ensure that your emails are successfully delivered and displayed in Salesforce, our platform automatically handles emails that exceed this limit. This article explains how we process oversized HTML emails and what to expect in the user interface.
How it works
When an email's HTML body is too long for Salesforce, our system initiates an automatic cleaning process. This process involves two main steps:
- Soft HTML Clean: The system first attempts to simplify the email's HTML by removing unnecessary code while preserving the original formatting as much as possible.
- Plain Text Conversion: If the soft clean is not enough to meet Salesforce's requirements, the system converts the email to plain text.
This process may result in the removal of inline images. If an email is converted to plain text, inline images will not be displayed in Salesforce.
What you will see in the UI
In the Tekst platform, you will still be able to see the content of the email, even if it has been shortened. Here's what to expect:
- Cleaned Preview: The user interface will show a cleaned, shortened preview of the email.
- Expand Option: If the email content is split into multiple parts, you will see an "Expand all" option to view the rest of the content.
- Original HTML View: You can still access the original HTML view by selecting the "Show Original" option. However, please note that if Salesforce has truncated the HTML, this view will only show the content that was successfully synced.
If you notice that images are missing from an email in Salesforce, it is likely due to the HTML body limit and our automatic cleaning process. To view the original email with images, you can check the original email in your email client.