Process intelligence

Concepts

Activities, variants, and the process map

Process mining comes with a small vocabulary. Once you know these terms, every screen in the feature makes sense. Thi...

What is process mining?

Process mining discovers the real workflows hidden inside your conversations and shows them to you as a map. Instead ...

Classification vs system activities

The steps in a process map come from two different sources. Knowing which is which helps you understand what each ste...

Building a process

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Set up your first process

This article walks you through creating your first process, from naming it to the moment Tekst starts analyzing your ...

Review and clean up a discovered process

When Tekst finishes analyzing your conversations, it presents a draft process map built from everything it discovered...

Publish a process

While a process is a draft, it is built from a sample of your conversations and is only visible to you as a work in p...

Exploring a process

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Throughput time and setting a target

Throughput time is how process mining answers "how long does this take?". You can read it across the map and for the ...

Read the process map

The process map is the interactive diagram at the center of a process. It shows the steps your cases go through and t...

Explore process variants

A variant is one distinct route through a process from Start to Stop. Most processes have many variants - the common ...

Filter a process by inbox, topic, and time

A published process can cover a lot of data. The filter bar at the top of the process lets you narrow the map and its...

Messages

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