Read a conversation

The reading pane is where you read a full conversation in the message feed. It shows the selected thread in detail, from the latest message back through the earlier ones. This article explains how to open a conversation and work with the reading pane. For the overall layout, see the "What is the message feed?" article.

Open a conversation

Select any card in the feed to open that conversation in the reading pane. Until you select one, the pane shows a prompt to click a message to open it.

What the reading pane shows

At the top you will see the conversation's subject and the message header - who it is from, who it was sent to (including Cc and Bcc where present), and the date. Below that is the message body, any attachments, and the rest of the thread.

Reading pane with the subject at the top, the first message in full and the later messages of the thread below it, each with its sender, recipient and date

Work through the thread

A conversation often contains several messages. Earlier messages appear as an accordion beneath the most recent one:

Select an individual message to expand or collapse it.
Use Expand all or Collapse all, the arrow button next to the actions menu at the top of the reading pane, to open or close the whole thread at once.

This lets you scan a long exchange quickly or focus on a single message.

Switch between the original and cleaned view

Tekst can show a cleaned version of each message body that is easier to read, with formatting clutter removed. From the conversation's actions menu you can switch between:

Show Cleaned - the tidied version of the message.
Show Original - the message as it arrived, including its HTML formatting.

Actions menu of the reading pane with Show Cleaned, Copy conversation ID, Copy Integration ID and Copy raw input

Which view opens by default is set by Message rendering mode under Settings > Account > Preferences. Use the original view when you need to see the message in full, exactly as the sender wrote it.

Other actions

The actions menu also lets you copy the conversation ID, the integration ID or the raw message data and, when the source system provides a link, open the conversation there with Open original. When you read a conversation outside the message feed, for example from Analytics, View in Messages opens it in the message feed in a new browser tab.

When a conversation cannot be loaded

If a conversation has been deleted or is no longer accessible through your integration, the reading pane shows a "Conversation no longer available" message instead of the content. This usually means the message was removed at the source.

To find a specific conversation, see the "Find conversations with search and filters" article.
To see the information Tekst extracted, see the "View extracted entities on a conversation" article.

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