Read a conversation

The reading pane is where you read a full conversation in the message feed. It shows the selected thread in detail, from the latest message back through the earlier ones. This article explains how to open a conversation and work with the reading pane. For the overall layout, see the "What is the message feed?" article.

Open a conversation

Select any card in the feed to open that conversation in the reading pane. Until you select one, the pane shows a prompt to click a message to open it.

What the reading pane shows

At the top you will see the conversation's subject and the message header - who it is from, who it was sent to (including Cc and Bcc where present), and the date. Below that is the message body, any attachments, and the rest of the thread.

Work through the thread

A conversation often contains several messages. Earlier messages appear as an accordion beneath the most recent one:

Select an individual message to expand or collapse it.
Use Expand all or Collapse all to open or close the whole thread at once.

This lets you scan a long exchange quickly or focus on a single message.

Switch between the original and cleaned view

Tekst cleans up message bodies so they are easy to read - removing signatures, quoted replies, and formatting clutter. From the conversation's actions menu you can switch between:

Show Cleaned - the tidied version Tekst uses (the default).
Show Original - the raw message exactly as it arrived.

Use the original view when you need to see the message in full, exactly as the sender wrote it.

Open in a new tab

The actions menu also lets you open the conversation in a new browser tab, which is handy when you want to keep the feed open while reading a conversation separately.

When a conversation cannot be loaded

If a conversation has been deleted or is no longer accessible through your integration, the reading pane shows a "Conversation no longer available" message instead of the content. This usually means the message was removed at the source.

To find a specific conversation, see the "Find conversations with search and filters" article.
To see the information Tekst extracted, see the "View extracted entities on a conversation" article.