New: Map every process in your inboxes with process definition

Process definition is a new way to find out which processes run through your inboxes. Tell Tekst which integrations to look at, and after a couple of minutes you get a process model that lists your main processes and their subprocesses. Process definition is available now.

What is new

• A full process model in minutes. Tekst analyzes the messages on the integrations you select, together with how those integrations are set up, and suggests the processes it finds. That includes the ones you already know and the ones you may not have spotted yet.
• Main processes and subprocesses. The result is a structured list, not a flat set of topics, so you can see how the work in your inboxes breaks down.
• An estimate of volume per process. Each process comes with an estimated share of your message volume, so you can see at a glance which processes matter most.
• Replaces topic discovery. Process definition takes over from topic discovery as the way to explore what is happening in your inboxes.

Why it matters

Before you can automate or improve a process, you need to know it exists and how big it is. Process definition gives you that map without weeks of manual analysis. The volume estimate helps you prioritize: start with the processes that handle the most messages, where automation saves the most time.

Getting started

On the Analytics page, select Define processes next to the breakdown tabs at the bottom of the dashboard. You can also start from the Define processes button in the process definition announcement on the Home page. For a step-by-step guide, see Define your processes.

Not happy with the first result? See New: Rework your process model with a single click to refine it.