New: Process mining on your ERP data

Process mining in Tekst now goes beyond the inbox. By connecting the database or data warehouse that holds your ERP data, you can map a process from the first email all the way through to the orders, deliveries, and invoices in your ERP. Process mining on ERP data is available now.

What is new

• Connect your ERP data through a database. Tekst reads ERP data from a database or data warehouse. Any ERP works, such as SAP, Microsoft Dynamics, or Oracle, as long as its data is stored in a supported database. Postgres-compatible databases and Amazon Redshift are supported today, with more to come.
• Use it for process mining. Once connected, the ERP data becomes a source for your processes, so you can see the activities that happen in your ERP next to those in your inbox.
• Follow a case across systems. Tekst links ERP documents to the messages they belong to, for example through an order number mentioned in an email. This lets you trace one process across several integrations instead of looking at each system on its own.

Why it matters

For many companies, and manufacturers in particular, the inbox is only the tip of the iceberg. The request arrives by email, but most of the work happens in the ERP. Connecting your ERP data gives you a much deeper view of the process: where time is lost, where cases get stuck, and which steps are worth automating.

Good to know

• ERP data connected this way is used for process mining only. It does not trigger automations.
• Terms such as "data warehouse", "data lake", and "database" are used interchangeably here. If your ERP data sits in one of them, reach out and we will check whether it can be connected.
• Connecting ERP data involves mapping your tables and columns. Contact support@tekst.com and we will help you set it up.

Getting started

Go to Integrations, select Connect Integration, filter on Data warehouse, and connect your Postgres or Redshift database.

New to process mining? See What is process mining?.